Privacy Policy

1. Information We Collect

We may collect the following types of information when you choose to share it with us through this website:

Personal Information:

• Name, email address, and phone number
• Your practice or business name and any details you include in an inquiry or message
• Information related to scheduling an Intro Call, if you request one
• Billing or payment information, if and when a paid engagement or project is arranged
• Opt-in records and timestamps for communication channels (such as SMS or email), if and when those channels are offered and you choose to opt in

Non-Personal Information:

• Basic technical information that may be collected through standard web technologies, such as browser type and device information
• Website usage information and analytics, if and when analytics tools are configured
• Cookies and similar technologies, if and when they are used

Customer Communication:

• Records of inquiries and service requests you submit
• Appointment details and preferences, if you schedule a call
• Service history and feedback, if we work together

You are not required to provide this information to browse the site. You decide what to share when you contact us or request a call.

2. How We Use Your Information

We may use collected information to:

• Respond to your inquiry or message
• Schedule and coordinate an Intro Call
• Understand whether our services may be a fit for your practice or business
• Provide requested services if we begin working together
• Process billing or payments, if and when a paid engagement is arranged
• Operate and maintain this website
• Maintain records of your communication preferences and consent

Marketing Email

If you opt in to marketing email communications, we may send service updates or relevant business communications. You may unsubscribe at any time using the unsubscribe link in those emails or by contacting us. We do not send marketing emails without your separate consent.

3. SMS Messaging & Compliance

Coffel Practice Systems does not currently operate a live text messaging program. The following describes how text messaging may work if we offer it and you choose to opt in. No SMS workflows, opt-in tracking, confirmation messages, or promotional texts are active unless and until a text messaging program is launched.

Text Message Program Terms & Conditions

If we offer SMS messaging and you opt in, you agree to receive text messages related to our services, which may include appointment reminders, customer support, and important updates.

Marketing vs. Service Messages

Marketing SMS will only be sent after you have separately consented to receive marketing text messages. Consent for non-marketing, service-related SMS (such as appointment reminders) is handled separately from marketing consent.

Opt-In & Consent

• You will only receive text messages if you have explicitly opted in
• If a text messaging program is offered, we may maintain timestamped records of opt-in actions
• We intend to comply with the Telephone Consumer Protection Act (TCPA) and applicable laws

Opt-Out Instructions

• If you receive text messages from us, you may cancel at any time by replying "STOP"
• You may receive a final confirmation message, and no further messages will be sent unless you re-opt in
• Opt-out requests are intended to be processed promptly

Message Frequency & Content

• If text messaging is offered, message frequency may vary based on your interactions with our business
• Messages will be related to the services you have requested
• We will not send promotional content without your specific consent

Help & Support

• If you receive text messages, you may reply "HELP" for assistance or contact us at hello@coffelpracticesystems.com
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers may include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We take reasonable care to safeguard SMS opt-in information and consent records when a text messaging program is in use.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (such as scheduling and, if applicable, payment processing)
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive, if a text messaging program is offered
• All service providers are expected to maintain appropriate confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data would remain protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We take reasonable steps to protect information submitted through this website. Measures may include:

• Encryption of sensitive data in transit and at rest, where applicable
• Access controls and authentication for systems that handle submitted information
• Periodic review of security practices, where applicable
• Breach notification as required by applicable law

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

If and when cookies or similar tracking technologies are used, they may be used to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update, or request deletion of your personal information
• Opt out of marketing emails, if you have opted in, by using the unsubscribe link or contacting us
• Opt out of SMS messages, if you receive them, by replying STOP
• Request information about how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Coffel Practice Systems LLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we may notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

By using our website and services, you consent to this Privacy Policy.